Frequently Asked Questions
What is my Hug Bean Bag filled with?
Recycled (yay!) microbeads that have gone through rigorous filtration to ensure top quality that often exceeds virgin beads. We are the only bean bag company using microbeads on the market, and proud of it. That means that our Hugs Bean Bag Chairs mold to your body better.
Does polystyrene compress over time?
It can and it depends on amount of usage. We use microbeads in our Bean Bags that actually last longer than regular beads due to better weight distribution. If you ever need more we sell it for cheap on our site, Here:
Can I use my Hug Bean Bag instead of a bed?
Most definitely. Sandy, our marketing manager reports major success.
Is there any assembly involved?
The larger hugs bean bags are shipped in two boxes and require minimal assembly. Easy-to-follow instructions are included and assembly takes no more then 15 minutes.
How are Hugs bean bags shipped to me?
We ship all orders via FEDEX.
Will I get a tracking number?
Yes. You will receive an automated email from Fedex with your tracking info.
How long will my Hug Bean Bag take to arrive?
Depending on your location. All orders should arrive within 7 – 14 business days.
What is your Return Policy?
We want you to be happy with your Hug!
if you say it’s not the most comfortable bean bag you’ve ever chilled on please let us know within two weeks of receiving your hug.
If we can’t solve the issue we will gladly refund your money.
Please Note that all items must be returned in their original packaging, and return shipping charges are the responsibility of the customer and a 15% restocking fee will be applied. Please contact us before so we can provide you with a Return Authorization Number.
How are your prices lower than the competition?
At Hugs USA we don’t have the overhead of an overpriced mall store, They pay distributors, sales reps, rent, floor sales people and conduct media costly campaigns. At Hugs USA you buy Bean Bags MFG direct at our online bean bag store with a %100 satisfaction guarantee. So check out our Hugs bean bags chairs online. Join the comfort revolution!
Can I buy only the covers for your Hugs Bean Bags?
Most definitely. Some of our customers buy additional covers to go with their bean bags to change up the living room vibe now and again.
How do I clean my Original Hugs Bean bag?
You can remove the cover to your Hug and machine wash it! Machine wash gentle cycle cool warm. Machine dry at medium to high heat or line dry inside-out in the shade.
How do I clean my In&Out Hugs Bean bag?
Spot clean with some (mild) soapy water and a cloth. Virtually nothing will stain it and it will always look as good as new!
Can I leave my In&Out Bean Bags outside?
If leaving In&out Hugs outside for prolonged periods of time, place in a shady area.
Will hugs always love me?
Hugs Bean Bags will never judge you and will always be there to support you. They got yo’ back, literally.
Other questions? Please contact us and we’ll get back to you as soon as possible.